diversity & inclusion, a NECESSITY
AMFORHT aims to take a lead role in promoting diversity and inclusion in the hospitality and tourism sector.
The industry is dependent on serving a wide range of customers from different backgrounds and cultures.
Having a staff that mirrors this diversity can result in a better understanding of customer needs and improved service delivery. Diverse teams bring a variety of viewpoints and ideas, sparking innovation and creativity - key elements for staying ahead in the competitive industry.
Inclusion, however, goes beyond just diversity.
It involves establishing a sustainable environment where every individual is valued, respected, and empowered to contribute their unique talents and perspectives:
It is imperative for the industry to embrace colleagues with disabilities, dedicating the required time to train and educate them so that they can contribute as valuable members of the industry.
The key lies in investing in training programs that raise awareness about cultural differences and unconscious biases. Such initiatives aim to foster a workplace that supports open dialogue and mutual respect, irrespective of a person's background or abilities.
Additionally, inclusion in the hospitality sector means ensuring accessible services and accommodations for guests and colleagues with disabilities.
Many establishments are taking steps to enhance accessibility, by providing visual and auditory aids for those with sensory impairments, as well as making their facilities wheelchair-friendly.
Staff are also being trained to assist individuals with special needs effectively.
While the progress made by the industry towards diversity and inclusion is commendable, challenges remain.
Gender equality in leadership roles and wage disparities are still prevalent, especially in specific regions.
Fostering an inclusive culture demands ongoing dedication, education, and continuous review of existing policies and procedures.
Overall, AMFORHT's efforts in promoting diversity and inclusion are crucial for the success and growth of a renewed sustainable hospitality and tourism industry.
By embracing and celebrating diversity and inclusion, businesses can create a welcoming and inclusive environment for both their employees and guests.
AMFORHT, with its diverse range of initiatives and programs, is actively working towards fostering diversity and inclusion within the hospitality and tourism sector.
Through its efforts, AMFORHT is not only enhancing the industry, but also making significant contributions towards creating a fair and inclusive society.
